GDPR DATA PROTECTION AND PRIVACY POLICY


WHO WE ARE

We are Steffco Limited T/A resource (company registration number 3234103) (referred to as “resource”, “we”, “us” or “our”). Our address is 78 Armley Road, Leeds, LS12 2EJ. We are registered as a Data Controller with the Information Commissioner’s Office with registration numbers Z149936X

We are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We will process your personal information on the basis of “Legitimate Interests” and “Explicit Consent” (as defined by the General Data Protection Regulation).

WHAT IS PERSONAL DATA?

Personal data is information which relates to an individual and from which he or she can be identified either directly or indirectly through other data which the firm has or is likely to have in its possession. These individuals are sometimes referred to as data subjects. Personal data does not include information about companies and organisations.

HOW DO WE COLLECT PERSONAL INFORMATION FROM YOU?

We obtain information about you when you use our websites, contact us about products and services or engage with us to renew existing products or services. We may also collect data, with your consent via a letter of authority, from your existing service suppliers and / or  providers.

HOW WILL WE USE THE PERSONAL INFORMATION ABOUT YOU?

  • We will use your personal information to administer your account contract and to provide the products and services you have requested from us, and where required to complete transactions on your behalf. We analyse and assess your data in order to maintain the suitability of our services and solutions for you.
  • We will use your information to notify you of changes to our services which are necessary and relevant to the products and services you have with us along with information and communications in relation to additional products we feel may be of interest.
  • We will send you marketing communications subject to appropriate consent being provided.
  • We will seek your views or comments on the services we provide.
  • We will not share your personal information with any companies outside of resource for the purposes of marketing.

DATA RETENTION

We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected.

USE AND STORAGE OF YOUR INFORMATION OVERSEAS

We will not transfer your information outside the EEA unless it is to a country which is considered to have equivalent data protection laws or where we have taken all reasonable steps to ensure the firm has suitable standards in place to protect your information.

YOUR CHOICES

Your personal information may be accessed by us to provide information regarding services we offer.

You have a choice about whether you wish to receive information from us. If you do not want to receive marketing communications from us about the work we do for other clients and information about our products and services, please ensure that your preferences are provided to your point of contact within Resource.

You can change your marketing preferences at any time by contacting us by email or directly contacting your resource representative who deals with your contract.  Our Data Security Officer is:

David Woodcock
Resource
78 Armley Road
Leeds
LS12 2EJ

Telephone Number: 0113 2005004

Email: dw@weareresource.co.uk

YOUR RIGHTS

You have the right to request deletion of information where:

  • Personal data is no longer necessary in relation to the purpose for which it was originally collected and processed.
  • You are withdrawing your specific consent.
  • You object to the processing of the data and there is no overriding legitimate interest for continuing the processing.
  • The personal data was unlawfully processed.
  • The personal data must be erased in order to comply with a legal obligation.
  • The request to delete your personal data can be refused; should this situation arise we will provide you with the specific rationale to support the decision.
  • You have the right to restrict processing of personal data under the following circumstances:
  • If there is any discrepancy in respect of your personal data, we will restrict the processing until we have verified the accuracy.
  • If there is any individual objection to the processing of personal data if data processing is not being carried out for the original purpose(s) for which it was collected.
  • If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to access information we hold about you. You can request a copy of these records by contacting our office. If any of the information we hold is incomplete or inaccurate, please tell us and we will correct it.  Please contact:

David Woodcock

Data Security Officer
Resource
78 Armley Road
Leeds
LS12 2EJ

Telephone Number: 0113 2005004

Email: dw@weareresource.co.uk

We will endeavour to provide you with requested information within 1 month. We can impose a charge for this information if the request is manifestly unfounded or excessive. If we do refuse a request, we will advise you accordingly within 1 month.

If this eventuality did arise you have the right to complain. Please refer to our complaint’s procedure within the website for details.

In addition, without prejudice you have the right to lodge a complaint direct to the Information Commissioner’s Office if you have any concerns in relation to our information rights practices. The details are listed below for your information:

https://ico.org.uk/concerns/

ICO Helpline: 0303 123 1113

OUR LIABILITY TO YOU

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you provide us with personal information, we take steps to ensure that it is treated securely. Any sensitive information such as credit or debit card details are encrypted to ensure its protection.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

CHANGES TO OUR PRIVACY POLICY

We may change this Policy from time to time so please check our website occasionally to ensure that you are happy with any changes.

This Policy was last updated in May 2020.

THIRD PARTY LINKS

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

We do not endorse the content of any external sites and we are not responsible or liable, directly or indirectly, for any loss however caused to you by your use of any external site.

HOW DO YOU USE COOKIES?

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Site for Content and Contact Management purposes.

All Cookies used by and on our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The analytics services used by our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

MISCELLANIOUS

The information on our website is for residents of the UK only. These Terms shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.

CONTACT US

Any questions regarding this Policy and our privacy practices should be sent by email to:

David Woodcock

Data Security Officer
Resource
78 Armley Road
Leeds
LS12 2EJ

Telephone Number: 0113 2005004

Email: dw@weareresource.co.uk